Last Updated: January 2025
Thank you for choosing FirstCV.co.uk (“we”, “our”, “the Service”).
We value your privacy and are committed to protecting your personal information.
1. Information We Collect
We collect the following information when you use our service:
a. Information You Provide
-
Full name
-
Email address
-
Educational background
-
Work experience
-
Skills and certifications
-
Any other details submitted through the CV form
-
Payment information processed securely by PayPal (we do NOT store card details)
b. Automatically Collected Information
-
IP address
-
Browser type
-
Device information
-
Usage data and analytics
2. How We Use Your Information
We use your information to:
-
Generate your AI-powered CV or cover letter
-
Deliver the final documents to your email
-
Provide customer support
-
Improve our services and website performance
-
Prevent fraudulent activity
We do not sell or share your information with third parties except for required services such as PayPal and email delivery providers.
3. Legal Grounds for Processing
We process personal data under the following grounds:
-
Contractual necessity — to create and deliver your CV
-
Legitimate interest — to improve our service
-
Consent — when you submit the form
4. Data Security
We use encryption, secure servers, and industry-standard safety practices to protect your information.
Your CV details are stored securely and are not shared or reused for any purpose other than generating your documents.
5. Data Retention
We keep your data:
-
Up to 30 days for revision requests
-
Longer only if required for legal or operational reasons
You may request deletion at any time.
6. Your Rights
You have the right to:
-
Access your data
-
Request corrections
-
Request deletion
-
Withdraw consent
-
File a complaint with a regulatory authority
7. Third-Party Services
We use:
-
PayPal — secure payments
-
Email providers — document delivery
-
Analytics tools — usage metrics
These providers follow their own privacy policies.
8. Cookies
We use cookies to improve website experience and performance.
You may disable cookies in your browser settings.
9. Contact Us
For concerns, contact:
FirstCV Support Team
Email: support@firstcv.co.uk